FAQ's

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 4-10 days depending on where item is being shipped to.
Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 4 business days please email us at thechakucompany@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?

With Ensuring the safety of our customer the best we can, currently due to Covid 19, The Chaku Company is not accepting returns or exchanges. Please email us at thechakucompany@gmail.com for any further questions.

 


I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at thechakucompany@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 4-10 business days.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to thechakucompany@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.